Apple has warned people that they might experience issues when setting up their new iPhone 14s.
The tech giant has confirmed that customers activating new iPhones may encounter an issue where device activation during initial setup doesn’t go through on Wi-Fi, saying the problem is ‘under investigation’.
Apple says that ‘there is a known issue for iOS 16 that may impact device activations on open Wi-Fi networks’, as reported by MacRumours.
To resolve the issue, Apple says customers should select ‘Connect to Mac or to a PC with iTunes’ when prompted to connect to a Wi-Fi network in the initial iOS onboarding process.
Then they can return to the previous screen and try again on Wi-Fi until the activation goes through successfully.
There are no current official fixes and Apple has reportedly told support staff not to create a repair [case] for the issue.
This might come as a disppointment to customers worldwide who will soon be receiving their iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max pre-orders.
If you’re facing issues activating your iPhone 14 out of the box, you may need to restore your phone with a Mac or PC to iOS 16.0.1 to fix the bug and fully activate your new iPhone.
In a support document, Apple told new iPhone 14 and iPhone 14 Pro customers that ‘iMessage and FaceTime might not complete activation on iPhone 14 and iPhone 14 Pro’. However, this can be solved by updating to the latest version of iOS 16.
Apple said that users might experience one or more of the following issues after setting up their iPhone:
- You can’t receive iMessages or FaceTime calls.
- You see a green message bubble instead of a blue one when you send a message to another Apple device.
- Conversations in Messages show up as two separate threads, instead of one.
- Recipients see your messages coming from the wrong account, for example from your email address if you had selected your phone number.
The new iPhone 14 is priced at £849 while the iPhone 14 Pro model can cost upwards of £1,099.